Privacy Policy

Panoptik AI Ltd ("Panoptik", "we", "us", or "our") respects your privacy. This policy explains how we collect, use, store, and share personal data when you visit our website or use our applications and related services (the "Services"). Panoptik AI Ltd is the controller of the personal data described in this policy.

1. Information we collect

Depending on how you use the Services, we may collect:

• Account information, such as your name, email address, organisation, and login details.
• Content and activity data, such as images you upload, associated image metadata (which may include location information), search queries, and search history.
• Usage and device data, such as pages visited, browser and device information, IP address, and interactions with the Services.
• Payment information. Payments are processed by Stripe. We do not store full payment-card details; Stripe processes most billing details under its own privacy policy.
• Communications you send to us, including support requests and other correspondence.

2. How we use information

We use personal data to:

• provide, secure, and maintain the Services;
• process payments and manage subscriptions;
• analyse images and deliver your requested searches and results;
• understand and improve how our website and Services are used;
• communicate with you about your account, support requests, and service changes; and
• meet legal obligations and protect the rights, safety, and security of Panoptik and others.

Where UK data-protection law applies, we process data to perform our contract with you, pursue our legitimate interests in operating and improving the Services, comply with legal obligations, or with your consent where required.

3. Cookies and analytics

We use essential cookies and similar technologies needed for the website and Services to function. We also use Google Analytics to understand how visitors use our website, which may collect online identifiers, device and browser information, and usage information. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Services work.

4. How we share information

We share personal data only where necessary: with service providers that help us operate the Services, including Amazon Web Services for hosting and storage, Stripe for payment processing, and Google for analytics; with professional advisers or authorities where legally required; and in connection with a merger, financing, acquisition, or sale of assets. Our providers may process data on our behalf under contractual safeguards.

5. International transfers

Our providers may process personal data outside the United Kingdom. Where that happens, we use appropriate safeguards required by applicable data-protection law, such as adequacy regulations or approved contractual clauses.

6. Retention and deletion

We retain uploaded images, related metadata, and search history until you delete the relevant search, close your account, or ask us to delete your data. We may retain limited information where necessary for legal, accounting, security, fraud-prevention, or dispute-resolution purposes. We then delete or anonymise data when it is no longer needed.

7. Security

We use reasonable technical and organisational measures to protect personal data. No online service can guarantee absolute security, so please keep your account credentials confidential and notify us promptly of suspected unauthorised access.

8. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to our processing of your personal data, and to receive a portable copy of it. Where processing is based on consent, you may withdraw consent at any time. To exercise these rights, email privacy@panoptik.ai. You may also complain to the UK Information Commissioner's Office.

9. Children

The Services are not for anyone under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

10. Changes and contact

We may update this policy from time to time. We will post the revised version here and update its effective date. For privacy questions or requests, contact privacy@panoptik.ai.